Refund & Exchange Policy

Effective Date: June 25, 2026
Website: ShopMyBraidz.com

At ShopMyBraidz, every order is handled with care, and we want you to love your hair. Due to the nature of our products and for hygiene reasons, we do not offer refunds. We only offer exchanges or store credit for eligible items.

No Refunds

All sales are final. We do not issue cash refunds, card refunds, or payment reversals once an order has been placed, except where required by applicable law.

If your item is eligible under this policy, we may offer:

Store credit
or
An exchange

Exchange & Store Credit Eligibility

To qualify for an exchange or store credit, your item must be:

Unworn, unused, unwashed, uncut, and unaltered
In its original condition
Returned with the lace fully intact, where applicable
Returned with all original packaging, tags, and accessories
Requested within [7/14] days of delivery

Items that show signs of use, styling, fragrance, product application, lace cutting, tampering, or damage caused after delivery will not be accepted.

Items Not Eligible for Exchange or Store Credit

The following items are final sale and cannot be exchanged or returned for store credit:

Custom wigs or customized orders
Used, worn, washed, brushed, combed, cut, colored, bleached, or altered hair
Items with lace cut or removed
Sale, clearance, discounted, or promotional items
Haircare products that have been opened or used
Accessories, bonnets, caps, combs, brushes, or similar personal-use items
Orders returned without approval

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Email us at: [Insert Support Email]

Please include:

Your order number
Clear photos or videos of the issue
A photo of the packaging
A brief description of the problem

If the issue is approved, we will offer a replacement, exchange, or store credit depending on the situation.

Exchange Process

To request an exchange or store credit, email us at:

[Insert Support Email]

Use the subject line:

Exchange Request – Order #[Order Number]

Once your request is reviewed and approved, we will send you return instructions. Please do not send any item back without approval. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or approved as defective.

We recommend using a trackable shipping service. ShopMyBraidz is not responsible for items lost or damaged during return shipping.

Store Credit

Approved store credit will be issued by email once the returned item has been received and inspected.

Store credit can be used toward a future purchase on ShopMyBraidz.com. Store credit has no cash value and cannot be transferred, refunded, or exchanged for money.

Exchanges

Exchanges are subject to product availability. If the item you want is unavailable, we may issue store credit instead.

If the new item costs more than the original item, the customer is responsible for paying the difference. If the new item costs less, the remaining balance may be issued as store credit.

Order Cancellations

Orders begin processing shortly after they are placed. Once an order has started processing, it cannot be canceled or refunded.

If you need to make a change to your order, contact us immediately at [Insert Support Email]. We cannot guarantee changes once processing has begun.

Refused or Undeliverable Packages

If a package is refused, returned due to an incorrect address, or marked undeliverable, the customer may be responsible for reshipping fees. Refunds will not be issued for refused or undeliverable packages.

Policy Agreement

By placing an order on ShopMyBraidz.com, you agree to this Refund & Exchange Policy.

ShopMyBraidz reserves the right to refuse any exchange or store credit request that does not meet the requirements stated above.