Shipping policy

MYBRAIDz.COM — SHIPPING POLICY

Effective Date: November 23, 2025
Last Updated: November 23, 2025

Thank you for shopping with MyBraids.com. This Shipping Policy explains how and when your order will be processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

1. ORDER PROCESSING TIMES

1.1 All orders require 1–2 business days for processing before shipment.
1.2 Orders placed after 2:00 PM (EST) begin processing the following business day.
1.3 Business days do not include weekends, U.S. public holidays, or carrier holidays.
1.4 Orders may experience additional processing delays during high-volume periods such as:

  • Sales and promotional events

  • Holiday seasons

  • New product launches

  • Inventory restocks

  • Unexpected supplier delays

We reserve the right to extend processing times without prior notice.

2. SHIPPING SPEED & DELIVERY WINDOWS

2.1 Standard Shipping (U.S.):
Estimated delivery is 3–7 business days after the order has completed processing.

2.2 Delivery windows are estimates only and are not guaranteed. Actual delivery times may vary due to:

  • Carrier delays

  • Weather conditions

  • Incorrect or incomplete addresses

  • Carrier routing issues

  • Volume surges

  • Public holidays

2.3 Once the order has left our facility and is with the carrier, delivery timing is entirely controlled by the carrier.

3. SHIPPING CONFIRMATION & TRACKING

3.1 A shipping confirmation email containing tracking information will be sent once the order ships.
3.2 It may take up to 24–48 hours for tracking updates to appear in the carrier’s system.
3.3 Customers are responsible for monitoring their tracking information.

4. SHIPPING ADDRESSES

4.1 Customers must enter the correct and complete address at checkout.
4.2 We are not responsible for:

  • Packages shipped to incorrect addresses entered by the customer

  • Delays due to incorrect or incomplete addresses

  • Lost packages caused by address errors

4.3 If a package is returned to us due to an incorrect address, the customer must pay a reshipment fee.

5. LOST, STOLEN, OR MISSING PACKAGES

5.1 Once a package shows “Delivered” by the carrier, MyBraids.com is no longer responsible for the package.
5.2 We are not responsible for:

  • Stolen packages after delivery

  • Packages misdelivered by the carrier

  • Packages marked as delivered but not received

  • Carrier routing errors

  • Packages left at mailrooms, lockers, or front desks

5.3 Customers must file a claim directly with the shipping carrier for any lost/stolen package issues.
5.4 We do not issue refunds for packages lost or stolen after delivery.

6. INTERNATIONAL SHIPPING (IF APPLICABLE)

6.1 International orders may take 7–21+ business days depending on the destination and customs delays.
6.2 All customs duties, VAT, taxes, and import fees are the sole responsibility of the customer.
6.3 MyBraids.com has no control over customs processes and is not responsible for delays or seized items.
6.4 If the customer refuses the package due to customs fees, no refund will be issued.

7. SHIPPING FEES

7.1 Shipping fees are non-refundable under any circumstances.
7.2 If a shipment is returned to us due to customer error, a reshipping fee will apply.
7.3 Free shipping promotions apply only to the conditions listed on the promotion and may change at any time.

8. MULTIPLE PACKAGES

Your order may arrive in multiple packages depending on product availability or fulfillment logistics. Tracking numbers will be provided for each shipment if applicable.

9. DELIVERY ISSUES & DELAYS

9.1 We are not liable for delays caused by:

  • USPS, UPS, FedEx, DHL, or any third-party carrier

  • Incorrect addresses provided by the customer

  • Natural disasters or weather conditions

  • Customs clearance

  • Strikes or carrier operational problems

  • Global supply chain disturbances

9.2 Refunds are not issued for delayed delivery.

10. ORDER CHANGES

10.1 Once an order is placed, we cannot modify or change:

  • The address

  • The products ordered

  • The shipping method

  • The customer’s name

10.2 If the order has not begun processing, we may, at our discretion, cancel the order. Otherwise, cancellations are not guaranteed.

11. PRE-ORDERS & BACKORDERS (IF APPLICABLE)

11.1 Pre-order items or out-of-stock items will ship once available.
11.2 Estimated ship dates for pre-order items are subject to change.
11.3 Orders containing pre-order items may be held until all items are available.

12. CONTACT US

If you have questions regarding your shipment, contact us at:
📧 support@mybraids.com
We respond within 24–48 business hours.